The bridge and some of the underlying wood pulled loose from my 7-year-old C104 SCE. I have over 20 other guitars, and never saw this problem before. Treated like a babe, kept in the case, original gauge strings never tuned high; even now, it's like new (except for the bridge). I've played semi-pro for 40 years, and love my guitars, so treat them very well. The C104 is/was an outstanding musical instrument, in new condition til it failed due to the bridge tearing loose.
I called WB, who pointed me to a local music shop, who looked at the separated bridge and says he never saw this kind of problem before. He also spotted what he says seems to be a scoring around where the bridge was attached, which also has him puzzled. But that could explain why the wood pulled up. Just to be clear, the bridge didn't simply separate at the glue; there's wood attached to the back of the bridge where the guitar top wood tore loose. Has anybody seen this problem?
The tech called WB company, and said they don't intend to either repair the guitar or replace it, commenting they believe the problem must have been abuse. So, when a customer is right and gets a wrong response from the company, anybody have any advice on how to raise this to the next level of attention at WB? I believe WB intends to properly honor warranties, but I believe I'm getting a mistaken or, at least uninformed, response at this point. As nice as the instruments are, I'd hate it if bad service experience got in the way of WB and me swapping money for guitars in the future.