How did it go with customer service? Were they able to provide a solution?
I sort of won a new Washburn HB35 with hard case (factory 2nd) i didn't read issues carefully, there are specs on the clear and the biggest issue is stripped trust rod nut, i was thinking nut which i can replace with graphtech tuxq xl. Anyway i had to buy stewmac skipper tool, hopefully it works and i save money on this guitar.