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Messages - mswhat298

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Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: February 03, 2010, 12:11:15 PM »
Well, I just got off the phone with Washburn customer service and they've agreed to take it back and get me fixed up!

YerDugliness nailed it when he said they will be glad to hear some time has passed before I called this in.  I was worried the time factor might not help me.

Anyway, I'll get her off tomorrow or Friday and 3-5 weeks later I'll let y'all know how it turns out.  If they come through here I will be the biggest Washburn fan that's ever lived.  ;  )


Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: February 02, 2010, 07:59:32 PM »
Hey Quinn...not likely.  The 1st one only adjusted the neck, that's it.  

The 2nd one worked on the neck for about 30 mins, then shaved a bit off the bridge.


Originally posted by Quinn SpalpeenHey guys I really don't know, but would like to know.

Is it possible, that when he took it in initially for the 1st and/or the 2nd setup,  that the tech might have been an unqualified tech or a qualified idiot,,, and thought action, low low low is good lower is better shortened the saddle to much, then thought hey now, how am I going to get rid of that buzz, oh I know, I'll just bend this neck as much as I can with the truss-rod and hope for the best.  

I mean a neck reset would cost more than the guitar,,, and though it happens, it's a rare one that gets out of the factory as A-stock that way,,,,, so hoof beats in the park, probably a horse, not likely a zebra, or so I'm thinking,,,,

Am I way out in left field here or what?
There is nothing new under the sun. .... Sherlock Holmes

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Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: February 02, 2010, 07:56:53 PM »
Yes I am the original purchaser/owner.  It is new as in I purchased it a year ago December (12/08).  

The only thing that has been done to it in that year and 2 mos are the setups, which both amounted to nothing more than turning the truss rod.  Both attempts have been within the past 3 weeks.

I don't know what Washburn is gonna do but at least they have responded and maybe will exchange it for me.  I purchased it online, which was a mistake I see now.  

Now that I know what to look for, and not to look for, I would never purchase a guitar online.

In any event, I'll keep you posted.  Money is an issue so I hope this can be worked out so I can get a guitar that's suitable.

Originally posted by YerDugliness

At the least, the neck will need to be reset and you'll need a new saddle.  Pike is right about the break need a good break angle so the strings can press the saddle down into the slot, thereby vibrating the bridge and the soundboard.

You say it is new....are you the original purchaser?  If so, I would think Washburn will percieve this as a manufacturing issue. The work you've already done will serve to convince them that you didn't just jump right at sending it back for warranty service, that you eliminated the most common issues before you cried Help, Washburn!!

I wouldn't mess with it any further if it were should have been better out of the box if it's a new guitar.  Now, if you are not the original purchaser and new just means a recent acquistion, well, that's a different issue......Washburn won't have any responsibility to help you in that case and your best bet would be to find a good local luthier.

Good luck, hope it works out.  Keep us informed, please.

Dugly [8D]

YerDugliness, Esq./Post No Bills
Lifelong Audiophile & Guitar Playin' FOOL
Retired & attempting to age disgracefully!!!

The crew:
Washburns: WD32S, WD32SW and D61SW
Other fine/not so fine guitars by Breedlove (custom shop Revival Series 000), Darren Hippner (#506), Takamini (2005 LTD), Epiphone Masterbilt (AJ500RC), Yamaha, and Hohner

Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: February 02, 2010, 04:22:05 PM »
Ok boys...sorry for the delay in getting back on here.  I know this thread is getting long and everybody's ready to move on so let me post my final thoughts, measurements and some photos from my Washburn DK20T and the string action issue.

Here are some measurements I took:

Nut height at 1st fret is about 1/16
12th fret to E string gap is 4/32
When pressing on the 1st and 14th fret, the gap at the 7th fret G string is small, a business card fits neatly underneath (based on the neck relief article that is how it's supposed to be?).

Based on the info I've researched, thanks to your input and the links, I think I've got a bad neck angle on my guitar.  I performed the test on the neck angle writeup/link and as you can see from photo 1 below, the straightedge does not slide evenly from the neck onto the saddle.  It's hitting about 1/16 or so below the top of the saddle.  Also, I've taken a good bit off the saddle now (as you can see from the photos) and the action is still high way down on the neck starting at about the 5th or 6th fret.

Filing down the nut slots may help and I might be able to take a bit more off the saddle.  But I'm afraid the neck angle is the issue and the 2 guitar techs that have already looked at my guitar believe it's a neck issue.

I've also included more shots of the bridge, a few down the neck shots, the nut and interestingly, the last photo shows what appears to be a crack.  I've never thought much about it before but that's always been there.

If it is the neck angle, how do you go about fixing that?  A reset?  

Washburn support replied to my email and I can return the guitar for repair or replacement...the only thing is if they deem this not their problem then they return it to me as is and I'm out the freight (plus the money I've already spent on setups).

So what do you yall think?    


Mike the frustrated picker  

Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: February 01, 2010, 08:25:20 AM »
I'm planning on going through the links again today and then taking a good measurement/accessment of the nut and saddle.  I'll post what i find here later or tonight and some pics of the neck and trouble areas.

The 2nd guitar shop said the nut looked ok but it seems high to me.

Thanks again for the good advice and I'll keep y'all posted.

Originally posted by evenkeel

First, welcome to the gang.  Not very hospitable to launch into advice w/o saying howdy.

If you have a tall enough saddle (the plastic insert in the bridge) it's really very easy to lower the action at the saddle.  It's just time consuming which is often why a guitar tech will just give the truss rod a twist.  But as has been correctly stated, the truss rod DOES NOT adjust action.

Look thru the links Pike and I have sent you.  They go into detail about how to measure action at the nut and saddle and how to make adjustments.  Even if you opt to go to a luthier having a better understanding of what repairs are needed is a good thing.  Plus, you mentioned this is a new guitar.  If the action at the nut is on spec, neck relief on spec and the saddle is as low as it can go, then the neck was likely not set properly at the factory.  That is a warranty issue and you should be due a new guitar.

Let us know what transpires.

Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: January 31, 2010, 09:31:05 PM »
I'm using Martin lights...not sure what came on the guitar though. Maybe I need to use ultra lights.

If I capo this on about the 2nd or 3rd fret the action is perfect, at least up at that end of the neck.  So maybe the nut slot filing is the way to go.  That's the only adjustment that has NOT been made so far.


Originally posted by mcloud10

I'll third what nogin and magoo said.  My C10N suffered from very high action, and the way to lower it is by nut and saddle adjustment.  I'd be interested to note what the neck looks like with NO strings on it.  Also, what gauge strings are you using?  Sometimes a particular guitar may not like medium gauge strings, and will settle down with lights or even extra lights.  Worth a look?

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Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: January 31, 2010, 08:03:11 PM »
Thanks for the reply and kind welcome magoo99!  

Dumb question here maybe, but by saddle do you mean the actual wooden part that's glued/connected to the body or the plastic bridge?


Originally posted by magoo99

+1 what Nogin said...I had a guitar that was real high a while back..a great luthier friend of mine lowered the saddle then cut the slots a wee bit deeper in the Nut..this work well and the guitar was 99% better.
Bring it to a pro that knows their stuff and I think you should get your money back off the other 2 because it was a waste.

Oh yes and welcome to the forum MIKE.

Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: January 31, 2010, 08:01:25 PM »
No, even a numbskull like me knew better than to go to the Guitar  Actually I tried two locally owned shops who have always been pretty reputable.

Both adjusted the truss rod and I only have about 1/32 or so left to take off the bridge.  Nothing has been done to the nut slots.

Thanks for the links above evenkeel...I capoed the 1st fret and pressed on the G string on the 14th as one link suggested.  THe distance between the string and top of fret was minimal, very small so maybe the neck tension is ok?

I measured the height (uncapoed) from the top 12th fret to the string and it's a hair over 2/16.

Well, I can keep trying and see if I can get any improvement.  I'd love to be able to do it myself but seems like this is getting beyond my meager skill level.


Originally posted by nogin007

The truss rod is not used to adjust action. It's adjusted for relief. The saddle needs to be lowered to reduce the strings distance from the fretboard. Find someone that knows what they are doing, as the 2 you have used don't know their business. You didn't use Guitar Center, did you?

Acoustic Guitar Players Post Comments & Questions / DK20T Bad Neck?
« on: January 31, 2010, 04:59:25 PM »
I have taken my new DK20T to 2 area guitar shops for a basic setup as the string action is way too high.

Both have adjusted the truss rod as much as can be done (they say) and now I'm stuck with a great sounding guitar with strings way too high off the fretboard and $41 less money in my wallet.

Has anyone heard of widespread problems with this model Washburn?  Is it possible the neck is just a bad part?  Any ideas on what to do from here?

Thanks for any input.


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